SHIPPING & RETURNS

Return Policy 

Due to the nature of our product, all sales are FINAL.

Hermosa Cosmetics LLC does not accept order returns or exchanges after products were shipped. | Hermosa Cosmetics LLC does not accept order cancellations after a tangible order has been shipped. Everyone's order is packaged in the same order the orders were placed!

No exchanges. 

We are unable to offer refunds or replacements for products that have been shipped and confirmed delivered to an address that was incorrectly entered during checkout.

If Route is offered during checkout, then is removed by purchaser and order is lost or stolen, we are unable to offer refunds or replacements for products that have been shipped.  

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Refund Policy 

Purchases with Hermosa Cosmetics LLC are non-refundable. (EX: Tracking Numbers with a 'delivered' or 'returned to sender' status are non-refundable)

Refunds exclude shipping fees! Shipping Fee's are Non-Refundable, Hermosa Cosmetics LLC is not responsible for any lost/damaged packages that were poorly handled by a mailer.

Refunds may be requested before an order ships. (Refund requests are only accepted with in processing days of the order.)

Refunds may be requested the day of the order's arrival or 1 -2 days after the delivery date if the package has been severely damaged. 

If an order was returned to Hermosa Cosmetics due to an insufficient address, the Customer may request a refund, the order must be in the possession of Hermosa Cosmetics for a partial refund to be issued! (Use of Packaging Material and Shipping Service will be deducted from the subtotal.)

If the buyers credit/debit card was a stolen card, before purchase, it is expected that the issue be brought to Hermosa Cosmetic's attention by the card owner immediately. Hermosa Cosmetics will cancel the order, and issue a refund. However, if there's evidence that the card owner has received their items, a refund/ order cancellation may not be issued.

Hermosa Cosmetics LLC does not give full refunds, only partial refunds. 

 

Lost/Damaged/Stolen Packages

Hermosa Cosmetics LLC is not responsible for lost/damaged/stolen packages. 

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Mistake with Order

If you received an incorrect item or damaged item, please email us within 7 days of order delivery. Please return incorrect item(s) in new, unused condition and in its original packaging.

Please follow these steps: 

Please send your request to help@lashlinx.com with the subject line “INCORRECT ITEM(S)/DAMAGED ITEM(S): [your_order_number]”

In the email, please include the:

• Order number

• Incorrect item(s) sent

• Correct item(s) that need to be sent

• Photos of the item(s)

Our support team will review the request and will contact you with further instructions.

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Returned Shipments (Invalid Addresses)

If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Hermosa Cosmetics. Due to the popularity of my brand, we receive hundreds of emails on a daily basis, please make sure you emphasize your issue at the subject line when reaching out so that it is easy for me to attend to your needs and make sure the issue is resolved!

 

Package Sent Back? This happened due to an insufficient address, there is a mandatory field at the check out page to type in with a 'YES' if you had double checked your address. Therefore, we're not responsible for returned shipments. To have your order re-sent, email us - your FULL address, & Order Number! Please don't forget your house/apt/unit number. There is an additional shipping fee, Audacity will email you a payment request! Manual Order Corrections take around 5-7 business days to resolve.

Hermosa Cosmetics LLC is not responsible for insufficient addresses submitted by the consumer.

 

 

Business Rights

Hermosa Cosmetics LLC has the right to refuse service and ban people from shopping with us.

Hermosa Cosmetics LLC is not responsible for any allergies/injuries. Ingredients are listed within every product description!